Running into errors while using Kukarella? Most issues can be resolved quickly with these solutions. Watch our video tutorial or follow this troubleshooting guide.
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Organization Firewall Issues
If you're working in an organization and can't upload, import, or export files:
1. Check with your system administrator about security protocols
2. Ask about firewall settings that might restrict access
3. Request necessary permissions to use all features
Browser-Related Problems
Chrome and Firefox users typically experience fewer issues. If you encounter problems:
Check for:
- Privacy settings blocking features
- Ad blockers preventing pop-ups
- Browser restrictions affecting downloads
Solutions:
1. Try using Chrome or Firefox
2. Adjust privacy settings
3. Disable ad blockers for Kukarella
4. Allow pop-ups for the site
File Upload and Transcription Errors
If your transcription fails:
1. Ensure your file isn't corrupted
2. Check supported formats (MP3, WAV, MP4 are most reliable)
3. Try logging out and back in
4. Upload the file again
Application Errors (404, Missing Pages)
If you see general application errors, try these steps in order:
1. Refresh the page
2. Log out and log back in
3. Clear your browser cache
4. If problems persist, contact support
Need help? Email support@kukarella.com or use our website chat.